The Institute of Customer Service

The Institute of Customer Service a professional organization in the field of customer service. It aims to lead customer service performance and professionalism and advises organizations on how to improve their customer service. The ICS runs a 'National Customer Service Week' in the first full week of October every year.

Some of the services and goals of the ICS can be seen below and include:-

• Defining National Occupational Standards (NOS) at Levels 1, 2, 3 and 4 within the national framework.
• Publishing breakthrough research on key customer service topics.
• Offer ICS Professional Awards for candidates in customer facing roles who are employed within ICS member organisations.
• Providing membership for both organisations and individuals.
• Provide frameworks, including the general principles for assessment and quality control, for National Vocational Qualifications and Scottish Vocational Qualifications in Customer Service.
• Provide the frameworks for Apprenticeships in Customer Service and quality assure outcomes.
• Conducting the UK Customer Satisfaction Index twice each year.

The ICS has many members, spanning a huge variety of UK industries.